Fume-A-Vent Return Policy
We appreciate your business. Air Cleaning Specialists, Inc. strives for exceptional service. Occasionally, issues will arise and returns will be required. We thank you for following our return policy in these situations.
Exchange of Damaged Items
We package our items with care to help ensure delivery without damage. Occasionally, issues occur during shipment and items arrive damaged. PLEASE BE SURE TO INSPECT THE ITEMS FOR DAMAGE UPON DELIVERY. IF DAMAGE IS FOUND, PLEASE REFUSE DELIVERY AND CONTACT US FOR A REPLACEMENT SHIPMENT. IF YOU SIGN FOR THE DELIVERY WITHOUT NOTING THE DAMAGE IN SPECIFIC DETAIL, YOU ARE ACCEPTING THE SHIPMENT AS IS AND THERE IS LITTLE WE CAN DO TO FILE A CLAIM WITH THE CARRIER.
Exchange of Defective Items
If you receive a defective item, please contact Air Cleaning Specialists, Inc. at (866) 455-2132 or info@fumeavent.com to obtain a Return Authorization. Defective items must be reported within 30 days from the date of purchase. You will not incur additional shipping or handling charges for replacement shipments.
Other Exchanges
If you received any incorrect parts in our error, we will promptly ship out the correct parts and send for the incorrect ones at no additional cost to you. Please contact Air Cleaning Specialists, Inc. at (866) 455-2132 or info@fumeavent.com to obtain a Return Authorization. Incorrect parts must be reported within 30 days from the date of purchase.
Items Return Policy
PRIOR WRITTEN AUTHORIZATION MUST BE OBTAINED IN ORDER TO RETURN ANY PRODUCTS. We will accept Return Authorization requests for factory-defective merchandise and incorrect parts shipped in our error. Return authorizations will not be generated for special products, materials made to order, cut to length, etc. These orders cannot be canceled and the products cannot be returned. Within 15 days of receipt, items in original working condition with no visible or otherwise wear and tear can be returned for a refund less 25% restocking fee and less shipping charges for parts and accessories that are non-stock items. NO RETURNS OR EXCHANGES ON ANY ELECTRICAL PARTS. Please confirm your need before ordering anything in this category and contact us if you need clarification.
Limited Warranty
Fume A Vent's warranty is for the distributors and ultimate purchaser (end user) of products furnished by Fume A Vent.
Fume A Vent warrants its products to be free of defects in materials and workmanship in accordance with the following provisions and subject to such limitations.
Fume A Vent warrants its products for one year from ship date. The warranty covers defects in material and workmanship only. Labor and freight are not covered under the warranty policy.
Any claims made persuant to this warranty by the customer or distributor shall be conditioned upon Fume A Vent's inspection of the product upon which the claim is made.
Products claimed under this warranty shall be shipped prepaid directly to Fume A Vent distributor unless otherwise stated
Fume A Vent offers one of the following remedies:
Due to the misuse of hose being an uncontrollable circumstance, all of Fume A Vents hoses, along with any other specialty hose, is warranted for material defect only.
Any product returned to Fume A Vent for a warranty claim must be pre-approved and authorized must be issued before such a shipment will be accepted.
This warranty is void on all Fume A Vent products if any product has been misused, mistreated, or used other than for it's specified application.
